{"id":17396,"date":"2026-09-19T07:05:01","date_gmt":"2026-09-19T07:05:01","guid":{"rendered":"https:\/\/jiaheyongli.com\/?page_id=17396"},"modified":"2026-09-19T07:52:52","modified_gmt":"2026-09-19T07:52:52","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/jiaheyongli.com\/index.php\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Return &amp; Refund Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>jiaheyongli.com<\/strong>, we want our customers to feel confident when placing an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Return &amp; Refund Policy explains the procedures for returns, refunds, exchanges, cancellations, damaged products, faulty products, and incorrect items.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We offer customers a <strong>14-day return period<\/strong> for eligible products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must contact us within <strong>14 days after receiving your order<\/strong> if you wish to request a return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return request, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>info@jiaheyongli.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include your order number and the reason for your return request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return, products should generally be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>Unworn where applicable<\/li>\n\n\n\n<li>Unwashed where applicable<\/li>\n\n\n\n<li>In substantially the same condition in which they were received<\/li>\n\n\n\n<li>Free from damage caused after delivery<\/li>\n\n\n\n<li>Returned with original packaging and tags where reasonably possible<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to inspect returned products before approving a refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Non-Returnable Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may not be eligible for return, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalised or customised products<\/li>\n\n\n\n<li>Made-to-order products<\/li>\n\n\n\n<li>Products that cannot reasonably be returned for hygiene or health reasons once opened or used<\/li>\n\n\n\n<li>Products damaged through misuse<\/li>\n\n\n\n<li>Products materially altered by the customer<\/li>\n\n\n\n<li>Items expressly identified as non-returnable before purchase, where permitted by applicable law<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy affects any rights customers may have in relation to faulty, defective, or misdescribed goods under applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before sending any product back, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a>info@jiaheyongli.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our customer service team will review your request and provide appropriate return instructions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send products to our business address or any address shown on a parcel or shipping label unless our customer service team has specifically instructed you to do so.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Damaged, Faulty, or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged, faulty, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A description of the problem<\/li>\n\n\n\n<li>Clear photographs or videos where appropriate<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or other remedy where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds will normally be issued to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that banks, card issuers, and payment service providers may require additional processing time before the refunded amount appears in your account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Shipping Charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Standard shipping from <strong>jiaheyongli.com<\/strong> is free.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an optional premium delivery service is offered and selected, any additional premium delivery charge may be handled separately.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to request an exchange, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>info@jiaheyongli.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Exchange requests are subject to product availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Order Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will make reasonable efforts to process your cancellation request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, we cannot guarantee that an order can be cancelled once processing or dispatch has begun.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Refund Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where a refund is approved, it will normally be returned to the payment method originally used for the purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Processing times depend on the payment provider and financial institution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Website:<\/strong> jiaheyongli.com<br><strong>Email:<\/strong> <a>info@jiaheyongli.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Address:<\/strong><br>RM CO3, 9\/F<br>KATO FACTORY BLDG<br>2 CHEUNG YUE ST<br>LAI CHI KOK<br>HONG KONG<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy At jiaheyongli.com, we want our customers to feel confident when placing an order. This Return &amp;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17396","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jiaheyongli.com\/index.php\/wp-json\/wp\/v2\/pages\/17396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jiaheyongli.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jiaheyongli.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jiaheyongli.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jiaheyongli.com\/index.php\/wp-json\/wp\/v2\/comments?post=17396"}],"version-history":[{"count":2,"href":"https:\/\/jiaheyongli.com\/index.php\/wp-json\/wp\/v2\/pages\/17396\/revisions"}],"predecessor-version":[{"id":17443,"href":"https:\/\/jiaheyongli.com\/index.php\/wp-json\/wp\/v2\/pages\/17396\/revisions\/17443"}],"wp:attachment":[{"href":"https:\/\/jiaheyongli.com\/index.php\/wp-json\/wp\/v2\/media?parent=17396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}