Privacy Policy

This Privacy Policy explains how jiaheyongli.com (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when customers visit our website, place an order, contact us, or otherwise use our services.

We respect the privacy of our customers and handle personal information in accordance with applicable privacy and data protection requirements, including requirements applicable in Hong Kong.

1. Information We May Collect

Depending on how you interact with our website, we may collect:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order information
  • Transaction information
  • Payment-related information
  • Customer service communications
  • Account information
  • IP address
  • Browser information
  • Device information
  • Website usage information
  • Marketing preferences

2. How We Collect Information

We may collect personal information:

  • Directly from you
  • When you place an order
  • When you contact customer support
  • When you create an account
  • Automatically through our website
  • Through cookies and similar technologies
  • From payment processors
  • From shipping providers
  • From website hosting or ecommerce providers
  • From analytics and marketing providers

3. How We Use Personal Information

We may use personal information to:

  • Process orders
  • Process payments
  • Arrange shipping
  • Provide order updates
  • Respond to enquiries
  • Process returns and refunds
  • Provide customer service
  • Prevent fraud
  • Maintain website security
  • Improve our website and services
  • Comply with legal obligations
  • Send marketing communications where permitted

4. Payment Information

Payments may be processed through authorised third-party payment providers.

We do not necessarily receive or store complete payment card details.

Sensitive payment information may be processed directly by the applicable payment provider.

Payment providers may process personal information according to their own privacy and security policies.

5. Cookies

Our website may use cookies and similar technologies to:

  • Operate website functions
  • Maintain shopping cart functionality
  • Remember user preferences
  • Analyse website traffic
  • Improve website performance
  • Prevent fraud
  • Support advertising
  • Measure marketing effectiveness

Customers may be able to control cookies through their browser settings.

Disabling certain cookies may affect website functionality.

6. Sharing Personal Information

We may share personal information where reasonably necessary with:

  • Ecommerce service providers
  • Payment processors
  • Shipping and logistics providers
  • Fulfilment providers
  • Website hosting providers
  • Analytics providers
  • Marketing providers
  • Fraud prevention services
  • Professional advisers
  • Government authorities where required by law

We do not sell personal information simply for unrelated third-party commercial use.

7. International Processing

Some of our service providers may operate outside Hong Kong.

As a result, personal information may be processed or stored in other jurisdictions.

Where appropriate, we take reasonable steps to work with service providers that maintain suitable privacy and security measures.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Order fulfilment
  • Customer support
  • Accounting
  • Fraud prevention
  • Dispute resolution
  • Legal compliance

9. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

10. Access and Correction

Subject to applicable law, you may request access to certain personal information we hold about you or ask us to correct inaccurate personal information.

To make a privacy request, contact:

[email protected]

We may need to verify your identity before processing certain requests.

11. Marketing Communications

Where permitted, we may send marketing or promotional communications.

You may unsubscribe from promotional emails by using the unsubscribe function contained in the email or by contacting us.

We may still send communications relating to:

  • Orders
  • Shipping
  • Payments
  • Returns
  • Refunds
  • Account security
  • Customer service

12. Third-Party Links

Our website may contain links to independent third-party websites.

We do not control and are not responsible for the privacy, security, or content of third-party websites.

Customers should review the relevant third-party privacy policies before providing personal information.

13. Children’s Privacy

Our services are not intended for children who are not legally permitted to enter into online transactions.

We do not knowingly collect personal information from children contrary to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, operations, services, or legal requirements.

The latest version will be published on jiaheyongli.com.

Contact

For privacy-related enquiries:

Website: jiaheyongli.com
Email: [email protected]

Address:
RM CO3, 9/F
KATO FACTORY BLDG
2 CHEUNG YUE ST
LAI CHI KOK
HONG KONG