Return & Refund Policy
Return & Refund Policy
At jiaheyongli.com, we want our customers to feel confident when placing an order.
This Return & Refund Policy explains the procedures for returns, refunds, exchanges, cancellations, damaged products, faulty products, and incorrect items.
1. Return Period
We offer customers a 14-day return period for eligible products.
You must contact us within 14 days after receiving your order if you wish to request a return.
To start a return request, please contact:
Please include your order number and the reason for your return request.
2. Return Eligibility
To qualify for a return, products should generally be:
- Unused
- Unworn where applicable
- Unwashed where applicable
- In substantially the same condition in which they were received
- Free from damage caused after delivery
- Returned with original packaging and tags where reasonably possible
We reserve the right to inspect returned products before approving a refund.
3. Non-Returnable Products
Certain products may not be eligible for return, including:
- Personalised or customised products
- Made-to-order products
- Products that cannot reasonably be returned for hygiene or health reasons once opened or used
- Products damaged through misuse
- Products materially altered by the customer
- Items expressly identified as non-returnable before purchase, where permitted by applicable law
Nothing in this policy affects any rights customers may have in relation to faulty, defective, or misdescribed goods under applicable law.
4. How to Request a Return
Before sending any product back, please contact:
Email: [email protected]
Our customer service team will review your request and provide appropriate return instructions.
Please do not send products to our business address or any address shown on a parcel or shipping label unless our customer service team has specifically instructed you to do so.
5. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs or videos where appropriate
After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or other remedy where applicable.
6. Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method.
Please note that banks, card issuers, and payment service providers may require additional processing time before the refunded amount appears in your account.
7. Shipping Charges
Standard shipping from jiaheyongli.com is free.
If an optional premium delivery service is offered and selected, any additional premium delivery charge may be handled separately.
8. Exchanges
If you wish to request an exchange, please contact:
Exchange requests are subject to product availability.
9. Order Cancellation
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to process your cancellation request.
However, we cannot guarantee that an order can be cancelled once processing or dispatch has begun.
10. Refund Processing
Where a refund is approved, it will normally be returned to the payment method originally used for the purchase.
Processing times depend on the payment provider and financial institution.
Contact
Website: jiaheyongli.com
Email: [email protected]
Address:
RM CO3, 9/F
KATO FACTORY BLDG
2 CHEUNG YUE ST
LAI CHI KOK
HONG KONG
