Shipping Policy

Thank you for shopping with jiaheyongli.com.

This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

1. Free Shipping

We provide:

FREE STANDARD SHIPPING

on eligible orders placed through jiaheyongli.com.

No standard shipping fee will be charged on eligible orders.

2. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing may occasionally take longer during:

  • Weekends
  • Public holidays
  • Promotional periods
  • High order volumes
  • Additional payment or security verification

3. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimated delivery period generally begins after an order has been processed and dispatched.

Delivery times are estimates and not guaranteed delivery dates.

4. Tracking Information

Where tracking is available, tracking details may be sent to the email address provided during checkout.

Tracking information may take some time to become available after dispatch.

5. Delivery Delays

Delivery may occasionally be delayed because of:

  • Carrier disruptions
  • Severe weather
  • Customs procedures
  • Public holidays
  • Transportation delays
  • Local delivery issues
  • High shipment volumes
  • Incorrect delivery information

These circumstances may be outside our reasonable control.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please carefully check:

  • Recipient name
  • Street address
  • Building or apartment details
  • City or district
  • Postal information where applicable
  • Telephone number
  • Other relevant delivery information

If you notice an error in your shipping information, contact us immediately at:

[email protected]

We cannot guarantee that delivery information can be changed after an order has entered processing or has been dispatched.

7. Multiple Packages

Some orders may be shipped in more than one package.

Packages belonging to the same order may arrive on different dates.

8. Lost or Significantly Delayed Parcels

If your parcel appears significantly delayed, please contact us and provide your order number.

We will review the available tracking information and provide reasonable assistance.

9. Damaged Parcels

If your package arrives visibly damaged, please retain the packaging and contact us as soon as possible.

Photographs of the packaging and product may help us review the issue.

10. International Shipping

Where we ship internationally, customs rules and import requirements may vary by destination.

Customers are responsible for complying with local import requirements.

Applicable duties, taxes, or other charges may depend on the destination and information shown during checkout.

Contact

For shipping enquiries:

Website: jiaheyongli.com
Email: [email protected]

Address:
RM CO3, 9/F
KATO FACTORY BLDG
2 CHEUNG YUE ST
LAI CHI KOK
HONG KONG