Contact Us

Thank you for visiting jiaheyongli.com.

Our customer support team is available to assist with questions regarding products, orders, payments, shipping, returns, refunds, and general website enquiries.

Customer Support Email

[email protected]

Website

jiaheyongli.com

Business Address

RM CO3, 9/F
KATO FACTORY BLDG
2 CHEUNG YUE ST
LAI CHI KOK
HONG KONG

Order Enquiries

When contacting us regarding an existing order, please provide:

Your order number
The email address used when placing the order
A brief description of your enquiry

Providing this information helps us locate and review your order more efficiently.

Return and Refund Enquiries

For enquiries regarding:

Returns
Refunds
Exchanges
Order cancellations
Damaged products
Faulty products
Incorrect products

please contact:

[email protected]

Please contact us before sending any product back.

Shipping Enquiries

We provide free standard shipping.

Our estimated delivery timeframe is generally:

15–20 days

If you contact us about an existing shipment, please provide your order number.

Response Time

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may occasionally be longer during weekends, public holidays, or periods of unusually high enquiry volumes.